Persay deploys FreeSpeech technology in Israeli bank VoIP center
Financial security gets another boost with an Israeli company’s push toward speaker verification technology
Ra’anana, Israel-based Persay is hoping to improve financial security with its new biometric speaker verification technology. The biometric supplier has announced it will place its FreeSpeech product in one of Israel’s leading banks, Bank Leumi. The system, which is a software-only, will actually be place in one of Bank Leumi’s VoIP contact centers in cooperation with IBM Global Services Israel. It is compatible CTI and CRM systems such as Genesys and Siebel.
Almog Aley-Raz, CEO of Persay, says that such a product is needed is because of current financial regulations and “as well as the growing number of cases of identity fraud.” What is interesting about the software is that it monitors the voice of customers and compares it to a pre-enrolled voiceprint registered within the system from the customers’ previous calls to the center. Identity verification takes place without the individual even being aware. This makes the system easy to use and does not force the active roll on the part of the bank agent or the customer.
